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General Property Guidelines
  • Enhanced cleaning protocols for social spaces and all functional areas, specifically focused on high-touch surfaces, using chemicals that are recommended by the CDC
  • Consistent and frequent rounds of cleaning and sanitization performed on an ongoing basis by staff members in PPE. This includes all solid surfaces, door handles, and floors
  • High-touch guest surfaces such as tables, chairs, serving trays, check presenters, etc. will be sanitized between each guest party
  • All dining areas are arranged to encourage and support appropriate social distancing as recommended by the CDC. Limit of six guests per table; parties will be spaced at least six feet apart
  • Comprehensive personal hygiene and cleaning SOPs and training have been provided for all staff members

**We continue to monitor CDC recommendations and state protocols to ensure the safety of our guests and staff members**

For Guests
  • To provide the safest and most gracious experience, guests at all Destination Kohler properties will be required to wear facial coverings or masks in all indoor public areas. Facial coverings and masks must cover both mouth and nose.
  • Temperature checks with a no-contact thermometer conducted for all guests upon arrival
  • Follow all signage for social distancing recommendations and occupancy guidelines
  • Single-use, disposable paper menus provided, or guests may use a QR code available at table to view an online menu via their personal devices
  • All condiments provided in individual containers
  • Servers to wear protective gloves at all times
  • Payment via credit card is preferred

Restaurants, Bars and Lounge Staff
  • We are following the National Restaurant Association guidelines
  • Enhanced cleaning and sanitization guidelines have been implemented, including but not limited to:
    • Proper use and care of required cloth face coverings for all staff members following CDC recommendations
    • Hand-hygiene protocols including frequent washing, no bare-hand contact with ready-to-eat food, use of hand sanitizer and proper glove use
    • Prohibiting sick staff members in the workplace
    • Heightened procedures and practices to clean and sanitize all surfaces
  • Food-service facility managed by a certified food safety manager

Banquets and Catering
  • Meeting and banquet rooms arranged to allow for appropriate social distancing between guests in all meetings and events, based on CDC and state recommendations
  • We have suspended buffets and guest self-service until further notice. Alternate food service options are available

Requirements of Resort Associates
  • Cloth face coverings required for all staff members
  • Staff members to follow guidelines for proper PPE usage
  • Temperature checks performed upon arrival at work
  • Frequent handwashing and sanitizing throughout every shift
  • Staff members should stay home if they are not feeling well